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Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. Shipping & Delivery
2. Orders & Payments
3. Returns & Exchanges
4. Account & Security
5. Discounts & Promotions
6. Contact & Support
1. What shipping options do you offer?
We offer free standard shipping worldwide on all orders.
2. How long does it take for my order to be processed and shipped?
We aim to process all orders within 1–3 business days.
3. How long will it take to receive my order?
Once shipped, orders usually arrive within 9–15 business days, depending on your location. You'll get a confirmation email with tracking so you can follow your delivery.
4. What if my package is delayed or lost?
If your package is delayed, please allow a few extra days due to possible customs or postal delays. If it seems lost, contact us directly, we will check the order and arrange a replacement or refund.
5. Where do you ship from?
We are a Slovakian-based business, and our products are shipped from our trusted fulfillment partners to ensure fast and reliable delivery worldwide. This allows us to offer free international shipping while maintaining quality and efficiency.
1. What payment methods do you accept?
We accept a variety of secure payment methods, including: Visa, MasterCard, American Express, Apple Pay and PayPal.
2. Can I cancel or change my order after it’s been placed?
As we strive to process and ship orders as quickly as possible, we allow cancellations or changes within 12 hours of placing your order. After this timeframe, the order will be processed and shipped, and changes or cancellations can no longer be made.
4. How can I track the status of my order?
You'll receive a tracking link by email once your order ships. Use it anytime to check the status.
5. Can I order as a guest, or do I need to create an account?
Yes, you can order as a guest, no account required. However, for a better experience and 10% off your first order, we recommend creating an account!
1. What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unused and in its original condition.
2. How do I start a return or exchange?
Simply contact us directly with your order number and reason for the return or exchange. We’ll guide you through the process.
3. Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake with your order.
4. When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. It will be issued to your original payment method.
1. How do I create an account?
To create an account, simply click on the "Sign Up" or "Create Account" button on our website. Fill in your details, and you'll be ready to start shopping!
2. I've forgotten my password. How can I reset it?
Click the "Forgot Password" link on the login page. Enter your email, and we'll send you instructions to reset your password.
3. Can I update my account details?
Absolutely! You can update your account information, including your email, address, and payment details, by logging into your account and visiting the "Account Settings" section.
4. Is my personal information safe?
We take your privacy seriously and use advanced encryption protocols to protect your personal and payment details. Your information is stored securely, and we never share it with third parties without your consent.
5. Is it safe to shop on your website
Yes, it’s completely safe. We use industry-leading security measures, including encryption and secure payment processing powered by Stripe, to ensure your shopping experience is protected from start to finish.
1. Do you offer any discounts or promotions?
We regularly offer various discounts and promotions, including seasonal sales, bundle deals, and special offers for subscribers. Be sure to check our website or sign up for our newsletter to stay informed about the latest deals.
2. How can I apply a discount code?
During checkout, you'll find a field labeled "Discount Code". Simply enter your code there, and the discount will be applied to your order total.
3. Are there any discounts for first-time customers?
First-time customers can enjoy a 10% discount on their initial order. Just create an account and use code at checkout.
1. How can I contact customer support?
You can reach our customer support team via email at info@shopbirdify.com or click here. We will do our best to respond to all inquiries within 24 hours.
2. I need immediate assistance, what should I do?
For urgent issues, please mark your email as "High Priority" and provide a clear subject line. While we handle all requests promptly, marking your message as urgent helps us prioritize.
3. Live Chat:
For real-time assistance during business hours, please use the live chat feature available on our website.
4. Social Media:
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